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The elaboration likelihood model (ELM) of persuasion[1] is a model of how attitudes are formed and changed that was developed by R. E. Petty and J. T. Cacioppo in the early 1980s (see also[......]
大家好，这是我的个人科研网站。
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Purpose –This paper aims to integrate the knowledge management and marketing literatures to examine the relationships between knowledge management (KM) practices during a service exchange [......]
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环形模型是一种用于描述具有系统有序的相关模式的一组变量的取向,它可作为研究思路、形成待检验的理论假设、分析方法、检验其他结构的法则网络系统,具有强有力的理论基础和明确的数学属性,是人格和社会心理学中一个重要的工具。人际环形模型对于人际特质结构的探讨,对人际相关心理结构的检验,以及对于人际行为的描述和预测,都有其独特的效力,是以五因素人格特质模型为代表的因素模型的一个重要互补[......]
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Overview:
The central focus of Schank’s theory has been the structure of knowledge, especially in the context of language understanding. Schank (1975) outlined contextual dependency[......]
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1 Priyanko, G., Karthik, N. & Pui-Wa, L. Knowledge management in service encounters: impact on customers’ satisfaction evaluations. Journal of Knowledge Management 15, 513 (2011)[......]
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1 Mattila, A. S., Cho, W. & Ro, H. The role of self-service technologies in restoring justice. Journal of Business Research 64, 348-355, doi:10.1016/j.jbusres.2010.02.014 (2011).
2 Mat[......]
